Protecting consumers and businesses from harmful or illegal content and fake reviews is vital for maintaining the integrity of our platform. Consumers can have the freedom to share their genuine experiences as and when they choose, and businesses can invite consumers to leave feedback, and respond at any time. By providing a platform for consumers to voice their opinions, Trustpilot empowers individuals to hold businesses accountable for their actions. This accountability drives companies to maintain high standards of quality and customer service.
Business Tools
Every review undergoes thorough checks to ensure authenticity, helping to combat fake reviews and uphold the platform’s credibility. This commitment to transparency instills trust in both consumers and businesses, fostering a healthy online ecosystem. Founded in 2007, Trustpilot has revolutionized the way we evaluate businesses online. The platform allows customers to share their experiences and rate companies based on the quality of products, services, and overall customer satisfaction. What sets Trustpilot apart is its commitment to transparency, ensuring that all reviews are genuine and unfiltered. If our systems identify suspicious characteristics in the review, or it breaches our guidelines, it doesn’t appear on our platform.
It has what i was looking for my blog, easy to design, easy seo and analytics, and i can add a team member
73.6% of Trustpilot visitors say they are more likely to make a purchase from a website that’s displaying Trustpilot reviews on-site. Companies on Trustpilot aren’t allowed to offer incentives or pay to hide reviews. Share your experience on Trustpilot, where reviews make a difference. The procedure went pretty quick and smoothly after they got all necessary information. Oportun does it really successful to get me out of debt, it’s a relief now I can rest easy so I don’t have to worry about it. Originally founded in western Denmark as a tech start up in 2007, Trustpilot soon moved its activities to Denmark’s capital, Copenhagen.
Influence on Businesses
Trustpilot’s emphasis on trust, transparency, and authenticity positions it as a key player in the digital marketplace. By providing a platform where genuine feedback can thrive, Trustpilot contributes to a more informed and empowered consumer base. I love the concept of TrustPilot, sadly they seem to suspend your account for no apparent reason. You’ll spend a great deal of time and effort posting reviews only to have your account banned and your reviews taken down. I’m a valuable and trusted member of the reviewing community.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines. I like trustpilot course it makes review very easy and fast. Find companies, read reviews, or write them—all while on the go.
I truthfully wouldn’t waste any time posting reviews on this site..
Its primary goal is to gather and display reviews about companies and their products or services. With over 100 million reviews and a global presence, Trustpilot has established itself as a prominent player in the realm of online reviews. Our unique approach goes far beyond simple review collection. We created a trustworthy environment where consumers and businesses can connect with confidence. As part of this, we are continuously improving to maintain the integrity of our platform.
Easy to use and review in the other…
We take legal action against businesses that repeatedly post fake reviews or try to manipulate their TrustScore. We increasingly take action against websites that sell fake reviews. Since 2022, we have successfully taken action against 11 businesses who have breached our guidelines. We actively influence how trust is earned and maintained online. Through our engagement with regulators, governments, and industry, including our founding role in the Coalition for Trusted Reviews, we are helping to shape and define the benchmark for trusted reviews. Where we identify attempts to misuse the platform we take enforcement action.
In 2024, more than 61 million reviews were written on Trustpilot for a 15% year-on-year increase. As an open and independent platform, we play a crucial role in establishing trust between consumers and businesses. To maintain the integrity of its platform, Trustpilot enforces strict community guidelines that prohibit fake reviews, spam, or any form of manipulation. This commitment to authenticity has been instrumental in establishing Trustpilot as a reputable review platform. Customers can leave reviews for businesses on Trustpilot’s platform, rating their experiences and providing detailed tickmill review feedback. These reviews are publicly available and contribute to the overall reputation of the business.
- By tapping into this collective wisdom, consumers can gain valuable perspectives before making a purchase.
- Our top five sectors – measured in volume of reviews – all saw increases in 2024.
- We engaged the UK Government on this legislation over several years, meeting with ministers and officials, providing extensive input to ensure the law was as effective as possible.
Consumers and businesses can report reviews that they believe may violate guidelines or which have been missed by our detection systems. Our Content Integrity and Fraud & Investigations teams will review these and take appropriate action. Our platform empowers people to share their feedback, while businesses benefit from their customers’ genuine experiences. We work hard to make sure you’re reading reviews based on real experiences. Clever software backed up by real people applying our guidelines help ensure the reviews on Trustpilot are genuine.
- This report is a reflection of that role, and our continued commitment to earning the trust of all our stakeholders.
- Trust pilot is written by the public for the public, no bias just genuine information (advice) before you buy, a Trust worthy system that doesn’t beat around the bush.Thanks Trust pilot.
- What sets Trustpilot apart is its commitment to transparency, ensuring that all reviews are genuine and unfiltered.
- It only took a couple hours to be approved and money in the bank it was fast.
In line with our commitment to transparency, we also publish information on each “Company activity” page that provides useful insight into how each business uses (or doesn’t use) Trustpilot. And if the business is involved in illegal activities we will remove it and the reviews in line with our Action We Take policy. Also on the theme of Trustpilot being consumer driven, it’s important to know that what we call the “TrustScore”, which is a score for each business, is a consumer score. It’s calculated solely on the basis of the 1- to 5-star ratings that consumers provide alongside their reviews, and weighted to reflect that newer reviews tend to be more relevant than older ones.
Looking further into the future, we’re working to proactively identify and give prominence to more useful, relevant, and trusted content. The guidelines that govern the platform are applied fairly to both consumers and businesses, regardless of whether they are a paying customer or not. Trustpilot uses a combination of automated systems and manual checks to prevent fraudulent reviews. The platform verifies the identity of reviewers and monitors for suspicious activity to maintain the integrity of the feedback.
The platform allows users to leave feedback on their experiences with various businesses, ranging from local services to multinational corporations. Trustpilot’s mission is to build trust between consumers and businesses by offering a transparent and accessible review system. In the digital age, consumer trust has become a cornerstone of business success.
Our guidelines ensure that everyone understands how to use the platform in a way that aligns with our Trust principles. When our guidelines are breached, we take action in line with our Action We Take policy. Our Content Integrity, Fraud & Investigations, and Legal Teams work collectively, as part of the Trust team, to safeguard the integrity of our platform. All consumers can access our platform to read, write, and report reviews free of charge. Businesses can learn and improve by accessing our basic services for free, including the ability to read, respond, invite, and report reviews.